Written by Swiss Confederation Federal Department of Economic Affairs, Education and Research EAER State Secretariat for Economic Affairs SECO
24 April 2019
SECO strives to continuously improve the Corporate Development of utilities. The present study Review of success stories in urban water utility reform was commissioned in 2015 as a follow-up to an independent evaluation of SECO s Corporate Development activities. The purpose of this study is to learn from successful utility turn-arounds. Eight successful cases were identified and studied. We wanted to learn what makes a successful case and to draw lessons for our programs. While this report primarily serves for internal purposes, we believe it contains also interesting findings which could also be useful for our partners, consultants and the general public. This report offers three key analytical elements: 15 success factors, which are divided into first-order, second-order, contributing and sustainability factors. The factors can help assess the projects and the sector context and provide a basis for systematic monitoring. the two reform phases which illustrate the long-term character of successful utility reform. Overall, the process may last 15 years or more. Awareness of this long-term character of utility reform is essential in setting realistic expectations for Corporate Development programs, which often are implemented in phases of 2-4 years. Publication Date: 02.03.2016
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